Refund Policy
Tatva Digital — Effective Date: June 2026
Refund Summary
- Project slot booking payments are generally non-refundable once work begins.
- No refunds after design approval, development commencement, or final delivery.
- Domains, hosting, premium plugins, software licenses, and third-party expenses are non-refundable.
- Refund requests are reviewed on a case-by-case basis.
- Approved refunds are processed within 7–14 business days.
At Tatva Digital, every project involves dedicated time, planning, design, development, and creative effort. Due to the nature of digital services, refunds are handled according to the policy outlined below. By purchasing any service from Tatva Digital, you acknowledge and agree to this Refund Policy.
1. General Refund Policy
Tatva Digital provides customized digital services rather than physical products. As work begins immediately after project onboarding, not all payments are refundable. Refund eligibility depends on the stage of the project and the amount of work already completed.
2. Advance Payments
All advance payments are made to reserve project slots, allocate resources, and begin project work.
Before Work Begins
If the client requests cancellation before any work has started, a refund may be considered after deducting:
- Payment processing fees
- Administrative costs
- Consultation costs (if applicable)
After Work Begins
Once project work has commenced, advance payments become partially or fully non-refundable depending on the work completed.
3. Website Development Projects
Eligible for Partial Refund
A partial refund may be considered if:
- The project is canceled before major design or development work begins.
- The client submits a written cancellation request.
Non-Refundable Situations
Refunds will not be provided if:
- Website design concepts have been presented.
- Development work has begun.
- The website is substantially completed.
- Final files have been delivered.
- The website has been deployed or launched.
- Delays occur due to lack of client communication, content, or approvals.
4. Landing Page Projects
Due to the custom nature of landing page design and development:
- Payments become non-refundable once design or development work has started.
- Refunds are not available after approval of layouts, designs, or completed pages.
5. E-Commerce Website Projects
E-commerce projects involve extensive setup, integrations, configuration, and development. Refunds are generally not available once:
- Store development begins.
- Payment gateway setup begins.
- Product uploads begin.
- Integrations are configured.
- Client approvals are received.
Any approved work completed before cancellation remains billable.
6. Product Mockup Design Services
Because product mockups are custom-created digital assets:
No Refunds Will Be Issued If:
- Design work has started.
- Concepts or previews have been shared.
- Final mockups have been delivered.
Possible Exceptions
If a project is canceled before any design work begins, a partial refund may be considered after administrative deductions.
7. Client Delays & Inactivity
If a client becomes unresponsive for more than 30 consecutive days:
- The project may be placed on hold.
- Delivery timelines may be adjusted.
- Refund requests will not be accepted due to inactivity.
- Project reactivation may require a rescheduling fee depending on project status.
8. Revision-Related Refund Requests
Refunds will not be granted because:
- The client changes personal preferences.
- The client changes business direction.
- The client requests features not included in the original scope.
- The client decides not to use the completed work.
Tatva Digital provides revisions according to the selected package to address reasonable modification requests.
9. Third-Party Costs
The following costs are strictly non-refundable:
- Domain registrations
- Hosting purchases
- Premium plugins
- Premium themes
- Paid software licenses
- API subscriptions
- Third-party service fees
- Advertising spend
- Payment gateway charges
These expenses are paid directly to third-party providers and cannot be recovered by Tatva Digital.
10. Chargebacks & Payment Disputes
Clients agree to contact Tatva Digital first to resolve any concerns before initiating a chargeback or payment dispute. If a chargeback is initiated:
- Project work may be immediately suspended.
- Website access may be restricted where legally permissible.
- Relevant project documentation may be provided to payment processors as evidence of services rendered.
11. Exceptional Circumstances
Tatva Digital may, at its sole discretion, provide a partial refund in rare situations involving:
- Duplicate payments
- Billing errors
- Technical issues preventing project commencement
- Other exceptional circumstances deemed reasonable by management
Such decisions are made on a case-by-case basis and do not establish future obligations.
12. Refund Processing Time
Approved refunds will typically be processed within: 7–14 business days. Actual receipt times may vary depending on banks, payment gateways, and financial institutions.
13. How to Request a Refund
Refund requests must be submitted in writing and include: Client Name, Project Name, Invoice Number, and Reason for Request. Requests can be sent to:
14. Policy Acceptance
By purchasing any service from Tatva Digital, including website development, landing page development, e-commerce development, product mockup design, maintenance plans, or consulting services, you acknowledge that you have read, understood, and agreed to this Refund Policy.