Cancellation & Refunds.

Overview

This Cancellation and Refund Policy applies to project-based services provided by Tatva Digital.

References to “Tatva Digital”, “we”, “our” or “us” refer to the individual operator of Tatva Digital, based in Gujarat, India.

References to “client”, “you” or “your” refer to the person, business or organisation requesting or purchasing services from Tatva Digital.

This policy should be read together with:

• The applicable quotation or proposal.
• The approved scope of work.
• Invoices and payment schedules.
• The Tatva Digital Terms and Conditions.
• Any separate written service agreement.

Where a project-specific written agreement contains more specific cancellation or refund terms, those terms will normally take priority for that project.

Services Covered

This policy may apply to services including:

• Website design and development.
• WordPress and WooCommerce development.
• Landing-page design and development.
• AI-assisted product mockup images.
• Digital-product selling systems.
• n8n and workflow automations.
• Website modifications and technical support.
• Design, strategy, consultation and related digital work.

The exact deliverables, price, payment stages and included services will be stated in the relevant quotation, proposal or agreement.

Payments and Project Confirmation

Tatva Digital does not currently accept direct payments through this website.

Payments may instead be arranged through an invoice, bank transfer, UPI or another mutually agreed payment method.

Depending on the project, payment may be structured as:

• An advance or booking payment.
• Milestone-based payments.
• A fixed project payment.
• A recurring maintenance or support payment.
• Another written payment schedule.

A project may be treated as confirmed when:

• The scope or quotation has been accepted.
• The required initial payment has been received.
• Required content, access or instructions have been provided.
• Tatva Digital confirms that the project has been scheduled.

No refund entitlement is created merely because an enquiry was submitted or a quotation was requested.

Cancellation Before Work Begins

A client may request cancellation before project work has begun by contacting Tatva Digital in writing.

Where no work has started and no non-recoverable expense has been incurred, Tatva Digital may approve a full or partial refund of the amount received.

Deductions may apply for:

• Third-party purchases already made for the project.
• Payment-transfer or processing charges that cannot be recovered.
• Discovery, consultation or planning already completed.
• A booking amount expressly identified as non-refundable.
• Other costs clearly disclosed and accepted before payment.

Cancellation After Work Begins

Once project work has begun, payments are not automatically refundable.

Work may be considered to have begun when Tatva Digital has started any agreed activity, including:

• Discovery or project planning.
• Research or competitor review.
• Wireframing or structure planning.
• Design concepts or visual direction.
• Website setup or development.
• Content preparation or implementation.
• Plugin, hosting or platform configuration.
• Automation planning or workflow development.
• AI-assisted visual production.
• Project communication or technical investigation.

If cancellation is accepted after work begins, any potential refund will normally be calculated after deducting:

• The value of completed work.
• Approved or delivered milestones.
• Non-recoverable third-party expenses.
• Other deductions expressly agreed in writing.

Tatva Digital may provide the client with completed or partially completed deliverables corresponding to the amount retained, where practical and appropriate.

Milestone-Based Projects

Some projects may be divided into stages such as:

• Discovery and planning.
• Design direction.
• Development.
• Content implementation.
• Testing and revisions.
• Launch or handover.

Payments associated with a completed, delivered or approved milestone are generally non-refundable.

If a project is cancelled during an active milestone, Tatva Digital may calculate the amount payable according to the work completed within that stage.

Approval may be provided by email, WhatsApp, a project management platform or another agreed written method.

A client cannot normally request a refund for an approved milestone merely because they later change their preference or business direction.

Non-Refundable Amounts

Subject to applicable law and the agreed project terms, the following amounts may be non-refundable:

• Fees for work already completed.
• Payments for approved milestones.
• Expressly disclosed booking or discovery fees.
• Urgent or priority-work charges already performed.
• Consultation time already delivered.
• Custom design or development already created.
• AI mockups or visual assets already generated and delivered.
• Automation workflows already configured or developed.
• Domain, hosting, licence, plugin or subscription costs.
• Other non-recoverable third-party expenses.

An amount will not be treated as non-refundable merely because it is labelled as an advance. The nature of the payment, work completed, expenses incurred and agreed terms will be considered.

Third-Party Expenses

Projects may require third-party products or services, including:

• Domain registrations.
• Website hosting.
• Premium themes or plugins.
• Stock images, fonts or design assets.
• Email or automation services.
• API credits or usage fees.
• Cloud storage or external software.

Once a third-party purchase has been made or a service has been activated, that expense may be non-refundable.

Refund eligibility for an external product may depend on the third-party provider’s own terms and refund policy.

Tatva Digital is not required to personally reimburse an expense that the relevant third-party provider refuses to refund, unless Tatva Digital made the purchase contrary to the agreed project scope.

Where possible, licences, domains or accounts purchased specifically for the client may be transferred or handed over after all applicable amounts are settled.

Client Delays and Inactive Projects

Project progress often depends on the client providing:

• Content and images.
• Business information.
• Hosting, domain or platform access.
• Feedback and approvals.
• Required payments.
• Other requested project materials.

Delays caused by missing client information or feedback do not automatically create a right to a refund.

Tatva Digital may pause an inactive project until the required information, approval or payment is received.

Where a project remains inactive for an extended period, Tatva Digital may:

• Remove it from the active production schedule.
• Provide a revised completion timeline.
• Reassess outdated technical work or dependencies.
• Charge for additional work caused by changed requirements or software.
• Close the project after reasonable written notice.

Any inactivity period, restart fee or closure procedure stated in the project-specific agreement will apply.

Cancellation by Tatva Digital

Tatva Digital may cancel or terminate a project where:

• The requested work is unlawful, deceptive or unethical.
• The client materially breaches agreed terms.
• Required payments remain unpaid.
• The client provides abusive or threatening communication.
• Required access or information is repeatedly withheld.
• A serious technical or practical barrier prevents completion.
• Continuing the project would create a security or legal risk.

Where Tatva Digital cancels a project for reasons not caused by the client, Tatva Digital will normally:

• Inform the client in writing.
• Explain the reason where reasonably possible.
• Calculate the value of work already completed.
• Deduct non-recoverable third-party expenses.
• Refund any remaining unearned balance, where applicable.

If cancellation results from the client’s breach, unpaid invoices or prohibited conduct, completed work and committed expenses may remain payable.

Quality Concerns and Corrections

A client who believes that a deliverable materially differs from the agreed scope should notify Tatva Digital promptly and provide clear details of the concern.

Where the concern relates to an error or omission within the agreed scope, Tatva Digital may first be given a reasonable opportunity to:

• Investigate the issue.
• Correct the error.
• Replace an affected deliverable.
• Offer another appropriate resolution.

A refund may not be appropriate where the issue can reasonably be corrected under the agreed scope.

Additional charges may apply where the requested change:

• Was not included in the original scope.
• Changes a previously approved direction.
• Results from incorrect client information.
• Results from client or third-party modifications.
• Requires support after the included support period.

Results and Change of Mind

Refunds are not normally provided solely because:

• The client changes their mind after work has begun.
• The client changes their business strategy.
• The client no longer wants to launch the project.
• The client prefers a different style after approving a direction.
• The project does not produce an expected number of leads or sales.
• A search engine does not provide an expected ranking.
• A third-party platform changes its rules or functionality.
• The client does not use or properly maintain the delivered work.

Commercial outcomes depend on many factors outside Tatva Digital’s control. Unless expressly guaranteed in writing, business performance is not a basis for a refund.

How to Request Cancellation

Cancellation requests must be submitted in writing through email or WhatsApp.

The request should include:

• The client’s name and business name.
• The relevant project or invoice reference.
• The reason for requesting cancellation.
• The requested effective cancellation date.
• Any supporting details or unresolved concerns.

Cancellation becomes effective only after Tatva Digital acknowledges the request in writing.

Until acknowledgment is provided, the client should not assume that project work or scheduled resources have been cancelled.

How a Refund Is Calculated

Where a refund is approved, the calculation may consider:

• The total amount received.
• The agreed project value.
• Completed work and delivered milestones.
• Time already spent on the project.
• Approved revisions and consultations.
• Non-recoverable third-party expenses.
• Payment charges that cannot be recovered.
• Any specific cancellation terms accepted by the client.

Tatva Digital may provide a written refund calculation or project statement explaining the principal deductions.

The refund amount, if any, will not exceed the amount actually received by Tatva Digital for the affected project.

Refund Processing

Approved refunds will normally be initiated within 7 to 10 business days after:

• The refund amount has been agreed or confirmed.
• Required bank or payment information has been provided.
• Any relevant handover or closure requirements are complete.

The final time required for the amount to appear may depend on the bank, UPI provider or payment method.

Refunds will normally be sent through the original payment method or another mutually agreed method.

Tatva Digital is not responsible for delays caused solely by a bank or payment-service provider after the refund has been correctly initiated.

Payment Disputes and Chargebacks

Clients should contact Tatva Digital before initiating a bank dispute, UPI complaint, reversal or chargeback.

Direct communication allows both parties to review:

• The approved scope.
• Payments received.
• Work completed.
• Deliverables provided.
• Third-party expenses.
• Any genuine errors or misunderstandings.

Tatva Digital may provide relevant project records, approvals, invoices and communication to a bank or payment provider where a payment dispute is initiated.

Fraudulent or knowingly misleading payment disputes may result in suspension of services and recovery action where permitted by law.

Project-Specific Terms

Every project can involve different deliverables, expenses, timelines and production stages.

A quotation, proposal or service agreement may therefore contain project-specific cancellation terms, including:

• A non-refundable discovery or booking fee.
• A milestone payment schedule.
• A fixed number of included revisions.
• An inactivity or restart procedure.
• A notice period for recurring services.
• Special terms for urgent or priority work.
• Third-party licence or purchase conditions.

By accepting the project-specific quotation or paying the associated invoice, the client acknowledges those disclosed project conditions.

Project-specific wording will normally take priority where it is more precise than this general policy, subject to applicable law.

Applicable Legal Rights

Nothing in this policy is intended to remove or restrict a right, remedy, obligation or liability that cannot lawfully be excluded.

Refund and cancellation outcomes may depend on:

• The agreed project terms.
• The reason for cancellation.
• The amount and nature of work completed.
• Expenses already incurred.
• Any breach by either party.
• Applicable Indian law.

If any part of this policy is found invalid or unenforceable, the remaining provisions should continue to apply to the extent permitted by law.

Changes to This Policy

Tatva Digital may update this Cancellation and Refund Policy when services, pricing structures, payment practices or legal requirements change.

Updated wording will be published on this page with a revised “Last updated” date.

Existing projects will remain primarily governed by the quotation, proposal or agreement accepted for that project.

Contact Tatva Digital

Cancellation requests, refund questions or concerns about this policy may be submitted using the contact details below.